Table 7 Consensus and dissensus between the P&P and the Professional groups on QT functioning

Consensus amongst Professionals

Process strategies:

Process strategies:

(++) Leader’s behavior reflecting the importance he/she placed on the quality team functioning well

(++) Members of the team came from different backgrounds, experiences and skills

(++) Availability of enough resources and skills on the team to work properly

(++) Team receiving all information required to plan and organize its work

(NC+) The leader also asked the opinions of the other members of the team

Decision Making:

(NC+) We appreciated and built with our differences

Normative:

(NC+) The team members were all focused on achieving the same goals.

Decision Making:

(++) Attention being paid to the contributions of each member of the team

(++) Most team members participating in decision-making

(++) Ease for all members in suggesting ideas for change

Normative:

(++) Team members agreed on the project’s objectives

(++) The achievement of the objectives guided the activities of the members of the team.

Internal/external collaborations:

(++) The people I’ve worked with are comfortable suggesting changes and improvements

No consensus amongst Professionals

Normative:

(NC,NC) The team members did what was expected of them.

Internal/external collaborations:

(NC,NC) There was a lot of cooperation between the departments of the hospital.