Positive comments | Negative comments |
---|---|
‘The doctor was very assuring and helpful…offered a counsellor and a number to call if I needed any information no matter how important’ | ‘I was on my own and I was offered no support or counselling… I was told with what seemed to be no empathy or sensitivity’ |
‘The doctor was honest and did not find it easy to give such bad news’ | ‘Too many people in the room’ |
‘The haemotologist met with me and my husband alone and invited the geneticist along as well. They also followed with a letter and some fact sheets explaining the disease. This helped because it was hard to take it all in.’ | ‘The paediatrician walked out half-way through the diagnosis’ |
‘Very satisfied because everyone involved knew what they were saying and doing’ | ‘Paediatric ophthalmologist not very sensitive; told us loudly with their back to our daughter… who is old enough to understand. Then referred to the [Genetic] metabolic clinic at Westmead….’ |
‘The staff in the genetic clinic were very informative and my husband and I could ask questions’ |