From: Quality of care in cystic fibrosis: assessment protocol of the French QIP PHARE-M
Patient-oriented organization | 1. Our organization works to properly identify patient needs and expectations. |
2. The professionals handle patient requests promptly. | |
3. Patient complaints are analyzed to identify recurring causes and prevent problems from being replicated. | |
4. The organization uses data from the patients themselves to improve services. | |
5. The organization uses data regarding patient satisfaction and/or patient expectations to improve services. | |
Leadership at the CFC | 1. The leader develops interesting/exciting opportunities for our organization. |
2. The leader proposes new and even innovative ideas to improve management services and processes. | |
3. The leader drives the organization to meet patient needs and ensures management/care safety. | |
4. The leader takes into account the needs of both the service and the staff during major changes within the organization. | |
5. The leader builds close, positive relationships with the other departments in the hospital. | |
6. The leader builds close cooperative relationships with other organizations outside the hospital. |