Table 8 Organizational culture
From: Quality of care in cystic fibrosis: assessment protocol of the French QIP PHARE-M
Organizational culture: | |
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Research studies have defined four types of organizational culture, arising from both the organization’s external environment and internal management: a “familial” type, an “entrepreneurial” type, a “prescriptive” type, and a “productive” type. The five rubrics below describe the characteristics associated with these different types of organization. You have 100 points to distribute among the four proposals based on the degree to which they resemble your organization. For example: If the CFC resembles Description A a great deal and Description B a little, and does not resemble Description C or Description D at all, assign 70 points to Response A and the 30 remaining points to Response B. | |
§1. Character | 1. Organization A is very familial, like a big family. People seem to share a lot of themselves. |
2. Organization B is very dynamic and entrepreneurial. People seem to want to venture off the beaten path and take risks. | |
3. Organization C is very structured and formalized. Procedures govern people’s work. | |
4. Organization D is very focused on production, with the concern being that the work gets done. Individuals are not very personally involved. | |
§2. Management | 5. Organization A’s director(s) are warm and attentive. They try to develop people’s potential and act as mentors or guides. |
6. Organization B’s director(s) take risks. They encourage people to be innovative and to try out new ideas by taking risks. | |
7. Organization C’s director(s) enforce rules. They expect people to strictly apply policies and procedures. | |
8. Organization D’s director(s) resemble coordinating coaches. They help people achieve the organization’s objectives. | |
§3. Cohesion | 9. Organization A’s factors for cohesion are loyalty and tradition. Dedication to the organization is high. |
10. Organization B’s factors for cohesion are the race for innovation and development. There is a desire to be the first. | |
11. Organization C’s factors for cohesion are hierarchical rules and establishment policies. Maintaining suitable functioning is important here. | |
12. Organization D’s factors for cohesion are the achievement of objectives and the performance of required tasks. This vision of production is shared. | |
§4. Emphasis placed on... | 13. Organization A emphasizes human resources. Having strong cohesion and a high sense of morale are important. |
14. Organization B emphasizes growth and acquisition of new resources. Being ready to rise to new challenges is important. | |
15. Organization C emphasizes permanence and stability. Complying with rules and performing operations smoothly are important. | |
16. Organization D emphasizes competition to achieve objectives. Measuring results is important. | |
§5. Recognition of efforts | 17. Organization A recognizes all its members’ efforts equally. It is important that everybody in the pyramid, from the very top to the very bottom, is treated as equally as possible. |
18. Organization B rewards individual initiative. Those who have the most ideas and perform the most innovative actions receive the most recognition. | |
19. Organization C modulates recognition based on rank. The higher your position, the more your efforts are recognized. | |
20. Organization D rewards the achievement of objectives. Individuals who demonstrate leadership and thus help achieve objectives are recognized. | |