Table 6 Internal functioning of the quality team (QT)

Strictness of organization and clarity of roles

1. The leader was clear and explicit on how he or she wanted the team to work.

2. The leader reviewed the steering team’s work and asked how we were going to go about it.

3. The leader also requested the opinion of the other members of the team.

4. The leader’s behavior reflected the importance he or she placed on the quality team functioning well.

5. Our team could have been better at seeking help and securing more skills to do the work.

6. Sometimes it seemed that we were working or going about the matter in the wrong way.

7. Roles were so unclear that the work of different individuals seemed to overlap.

8. The members of the team had different outlooks and experiences and came from different disciplines.

Decision- making on the QT

1. Most of the members of the team had an opportunity to participate in decision-making.

2. We appreciated our differences, which shaped our decisions.

3. The contribution of each member of the team was heard and taken into consideration.

4. We examined many different ideas before making a decision.

5. Our team possessed sufficient resources and skills and applied them well enough to work properly.

6. Our team worked well enough to accomplish its mission satisfactorily.

Clarity of objectives

1. The members of the team were in agreement on the objectives of the project.

2. The achievement of the objectives guided the activities of the members of the team.

3. The members of the team did what was expected of them.

4. The members of the team were all focused on the achievement of the same objectives.

Communication and cooperation

1. There was a great deal of cooperation between the different hospital departments.

2. In this hospital, most departments and services have a hard time sitting down at a table and solving problems together.

3. The people I worked with were comfortable with suggesting changes and improvements.

4. Our team received all the information required to plan and organize its work.