Table 5 Effectiveness of a quality team (QT)

Command of the quality process and tools

1. The teams that implement a quality process have a clear vision of the area on which to focus their improvement efforts and the expectations to be met. When you started the project, did you have such a vision?

2. The quality teams sometimes use a method for making progress, such as a guide to follow step by step which helps them organize their work. Did your team use such a structured method?

3. Did your team make one or more changes in its way of working?

4. Did the team analyze data to ensure that such change(s) indeed represented an improvement?

5. Did the team try to understand variations in the CFC processes and the reasons that could account for them (variations over time or between professionals, time of year, patient characteristics, etc.)?

6. Does the team routinely have data allowing it to make a state of play and identify problems?

7. Did the team have to develop a system to collect specific data (such as questionnaires, audits, interviews, or measurements) to identify problems and assess the responses provided?

8. Did the team establish a data collection system to continue to manage quality or monitor the new processes established?

9. Was the team able to rely on a referent professional to coordinate the meetings and work of the quality team?

10. Was the team able to rely on a referent professional to collect and analyze data?

1. The team was able to perform measurements to define and assess changes within the framework of tests.

Capacity to drive change

2. After testing a change, the team succeeded in discussing the outcomes observed and learning from this test.

3. The team succeeded in analyzing the outcomes of the test to propose new changes or adjustments to be tested.

4. During the process, the team was able to easily incorporate and adapt ideas for changes to meet the organization’s needs.

5. The team was able to enlist sufficient knowledge and skills to drive change under good conditions.

6. The team could find sufficient assistance in the hospital to support changes.

7. The team could sufficiently rely on the support of the French national team to make changes at the CFC.

Effectiveness perceived by the quality team

1. The performance of the PHARE-M steering team met my expectations.

2. I was satisfied with my experience as a member of the quality team.

3. I believe that my participation was useful and positive for the work of the team.

4. I would be willing to participate again on a similar team to work on quality improvement.

5. I believe that the work of the quality team was useful for improving quality.

6. The outcomes achieved through the work of the quality team meet the organization’s needs for improvement.

7. It is necessary to maintain an ongoing quality improvement process to continuously improve care at the CFC.

Effectiveness perceived by the rest of the team

1. I believe that the work of the steering team was useful for improving quality at the CFC.

2. I believe that the entire team at the CFC was enlisted and contributed to quality improvement.

3. I believe that the outcomes achieved collectively meet the organization’s needs for improvement.

4. I believe that it is necessary to maintain an ongoing quality improvement process to continuously improve management at the CFC.